Real Impact of Employee retention, wellbeing, and Inclusion in the Insurance industry

 

The Real Impact of Employee Retention, Wellbeing, and Inclusion in the Insurance Industry


In the world of insurance, policies and numbers might drive the business-but people keep it alive. The real impact of employee retention, wellbeing, and inclusion goes far beyond the HR department. These three pillars shape company culture, customer experience, and long-term success in ways that are both measurable and deeply human.

Workplace stress is frequent. According to research from the American Psychological Association, 79% of workers in the United States suffer occupational stress. 

Unfortunately, workplace stress can have a major negative impact on employee health, resulting in lower productivity and satisfaction through factors such as increased sick time. It is so critical for managers to support behaviors that reduce employee stress. (Pham, 2024)

Retention: Stability That Builds Strength


When employees stay, they take ownership-not just of their jobs, but of the company’s mission. In the insurance industry, where trust is everything, this matters. Long-tenured employees carry institutional knowledge, nurture long-term client relationships, and often serve as mentors to new talent.

Take for example a claims adjuster who’s been with the company for 12 years. Their experience in handling sensitive customer interactions during disasters can't be replicated overnight. High retention preserves this kind of deep expertise, while reducing recruitment costs and turnover disruption.
Wellbeing: Healthier People, Healthier Business

The insurance sector is inherently high-pressure. Whether it’s managing risk or responding to client crises, the emotional weight is real. That’s why wellbeing initiatives-mental health days, flexible schedules, employee assistance programs-aren’t just nice-to-haves. They’re business-critical.

When employees feel mentally and physically supported, they’re more engaged, more productive, and more loyal. Companies like Bupa and Aviva have seen better employee satisfaction scores and performance outcomes by prioritizing holistic wellbeing programs. It's proof that when people feel cared for, they care more in return.

Inclusion: Unlocking Potential Through Belonging


Diversity on paper isn’t enough. True inclusion is about creating environments where every voice matters-regardless of gender, ethnicity, ability, or background.

In an industry that serves diverse populations, having diverse teams is a competitive advantage. Inclusive companies are more innovative, more empathetic, and better positioned to understand their clients' needs. Programs like ERGs (Employee Resource Groups), reverse mentoring, and inclusive leadership training are transforming company cultures from the inside out.

For example, Sun Life Financial’s DEI strategy includes regular inclusion audits and community partnerships, resulting in higher employee satisfaction across marginalized groups-and better overall business results.

The Real Bottom Line


When you prioritize your people-by retaining talent, supporting wellbeing, and building inclusive cultures-you create an environment where trust, creativity, and growth flourish.
In a sector built on helping others prepare for life’s uncertainties, it’s only right that we make sure those within the industry feel secure, supported, and seen.

Because in the end, the real impact of these efforts isn’t just better business metrics-it’s better human experiences. And that’s something no policy can fully measure.

References List


Pham, E., 2024. Forbes. [Online] 
Available at: https://www.forbes.com
[Accessed 16 April 2025].

Comments

  1. Kasuni SamaranayakeApril 17, 2025 at 3:41 AM

    This comment has been removed by the author.

    ReplyDelete
  2. Kasuni SamaranayakeApril 17, 2025 at 3:44 AM

    “In banking, as in insurance, customer trust is everything. Stable, healthy teams are essential for that. Retaining diverse, engaged employees reduces risk and improves innovation. The impact is real lower turnover, higher client satisfaction, and better performance across departments.”

    ReplyDelete
  3. Rashini Maleesha DevindiApril 17, 2025 at 4:20 AM

    Retention and wellbeing are not HR buzzwords. It is the key to a best, high performing organizations, especially in trust based industries like insurance. This paragraph says that reality well. Long term employees do not just possess skills; they possess stability, mentorship, and continuity that cannot be bought or rushed. And when organizations invest in their people's wellbeing, not just physically, but emotionally and mentally, they create workplaces where people are willing to stay and thrive.

    ReplyDelete
  4. Melaka PushpasaraApril 17, 2025 at 9:46 AM

    This post does a great job of showcasing how employee retention directly influences organizational success. The use of real-world examples and practical outcomes makes the argument more convincing. It’s clear that investing in people is not just a moral choice but a strategic one—especially in industries with high turnover rates. Well done!

    ReplyDelete
  5. Lakshan AbeysekaraApril 17, 2025 at 10:32 PM

    People, not just products, are the insurance industry's true strength. A culture of trust, resilience, and empathy is fostered by placing a strong priority on employee retention, wellbeing, and inclusiveness. These qualities are critical in a high-pressure industry like insurance. Employees give their best work when they feel appreciated and supported, which benefits teams as well as clients.

    ReplyDelete

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